Load Operations Representative (Remote - Philippines)
Company:
Location:Philippines
Languages:English
Seniority level:Junior, 1+ years
Experience:1+ years
Skills:
Project CoordinationOperations ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationCritical thinkingTeamworkFluency in EnglishVerbal communication
Requirements:
Fluent in English - verbal and written 1+ years of experience within brokerage/logistics Proven ability maintaining high levels of customer service Strong verbal and written communication skills Problem solving ability Familiarity with USA geography Go-getter attitude with the ability to come up with solutions to challenges Call center customer services experience a plus
Responsibilities:
Communicate with carriers and drivers via phone, email, and SMS to confirm and track load events. Meet performance expectations in service and tracking. Report delays or issues with loads to key stakeholders. Support customer-specific service level agreements. Identify and forecast potential load operation challenges. Track and trace shipments to ensure service expectations are met. Gather information and drive urgency with carrier partners. Manage communication and resolve load challenges. Provide carrier feedback to improve operations and carrier experience. Collaborate with Sales and Ops teams for smooth freight delivery.
