Senior Manager, Customer Success Operations
Company:Fieldguide
Location:USA
Languages:English
Seniority level:Manager, 5-8+ years
Experience:5-8+ years
Skills:
Business IntelligenceSalesforceProduct OperationsCross-functional Team LeadershipOperations ManagementTableauData visualizationData modelingChange ManagementCustomer SuccessProcess improvement
Requirements:
5-8+ years of experience in Customer Success, CS Operations, RevOps, or similar roles, ideally in B2B SaaS. Track record of building CS systems and processes from scratch and driving measurable improvements. Strong systems acumen with the ability to work across Salesforce, Amplitude, Vitally, BigQuery, and Tableau. Proven ability to design repeatable playbooks, enable CS teams through change, and scale impact. Exceptional program management and stakeholder communication skills.
Responsibilities:
Configure Vitally and Hubspot for CS needs. Own and optimize CS tooling for visibility, workflows, and automation. Build CS dashboards and reporting frameworks. Pull and synthesize data from multiple sources into Tableau dashboards. Lead CS enablement strategy for onboarding, tool rollouts, and process changes. Create and maintain internal documentation and self-service content. Audit and streamline core CS workflows. Identify areas for automation and capacity unlock. Be the CS voice in cross-functional initiatives. Partner with Product, Sales, and Support to align the customer lifecycle.
