Support development of RFP process utilizing ad products Build and revise media plans, check avails, reserve placements, and negotiate Terms & Conditions Manage digital process workflow from RFP to IO and liaise with approval stakeholders Adhere to process controls and ensure all approvals are secured Maintain proper documentation of IOs, T&Cs, and Campaign activities Attend Product trainings and understand The Athletic’s products Assist with campaign kick off management Coordinate handoff of digital campaigns to AdOps Field customer complaints and work with appropriate department for resolution Respond to servicing and information requests from team members and clients Provide excellent customer service to internal and external clients Communicate detailed and specific account information to Sales and Operations management Provide coverage and resourcing assistance for other team members