Senior Customer Success Manager
120000 - 135000 USD per year
Company:Summer
Location:United States, EST, PST
Languages:English
Seniority level:Senior, 7+ years
Experience:7+ years
Skills:
LeadershipProject ManagementBusiness AnalysisProduct ManagementProject CoordinationProduct OperationsCross-functional Team LeadershipStrategyBusiness OperationsFinancial ManagementProduct AnalyticsNegotiationStakeholder managementCustomer SuccessSaaSRelationship buildingAccount ManagementClient relationship management
Requirements:
7+ years within Customer Success or Account Management Experience in managing and negotiating contract renewals Comfort in successfully identifying and closing revenue upsell opportunities Strong focus and track record on identifying and quantifying client value Ability and experience to work with complex, matrix organizations with multiple stakeholders and objectives Ability to identify gaps in key relationships, build and nurture relationships at different levels of seniority Prior experience within small, fast-growing SaaS companies
Responsibilities:
Own a portfolio of Government and Public sector clients from onboarding through to renewal Partner closely with clients to align solutions with their HR and business goals Develop tailored success plans that drive usage, engagement, and long-term return-on-investment Lead regular business reviews to demonstrate impact Develop and build senior relationships at clients Work in partnership to generate creative and cost-effective awareness campaigns Leverage data and customer feedback to identify usage trends and barriers
