Client Success Manager (Health System Partnerships)

5+ years in a client-facing or client success role within a B2B or institutional client environment Experience in healthcare or government partnerships is an asset Proven ability to build strong relationships with senior stakeholders Skilled at managing workflows and deliverables using tools like Asana, Salesforce, or similar platforms Strong written, verbal, and presentation skills Familiar with CRMs (Salesforce preferred) Comfortable adopting new tools and systems

Serve as the primary contact for assigned clients Build and manage relationships with senior stakeholders Identify opportunities for portfolio growth (renewals, upsells) Support business development initiatives (RFPs, RFIs, presentations) Oversee workflows, project plans, and implementation timelines Collaborate cross-functionally to anticipate needs and remove blockers Surface insights from partners to inform internal processes and product enhancements Share knowledge and mentor colleagues