Fitbit Products Support Specialist with Danish and English
Company:Patrique Mercier Recruitment By Nellie
Location:Bulgaria
Languages:Danish, English
Seniority level:Middle
Skills:
Communication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationExcellent communication skillsProblem-solving skillsFluency in EnglishVerbal communicationTroubleshootingActive listeningTechnical supportCRM
Requirements:
Fluency in Danish and English, both written and spoken. Previous experience in customer support, particularly in technology or fitness-related fields, is a plus. Strong understanding of Fitbit products. Passion for health and wellness. Excellent communication skills. Problem-solving mindset. Ability to handle customer inquiries with professionalism and empathy. Proficient in using customer service software and basic computer applications. Strong attention to detail. Ability to work independently in a remote environment.
Responsibilities:
Provide expert support for customers using Fitbit products via phone, email, and chat in both Danish and English. Assist customers with inquiries related to product features, functionality, and troubleshooting. Educate clients on how to use their Fitbit devices effectively. Resolve customer issues promptly while ensuring a high level of satisfaction. Document customer interactions and feedback in the CRM system. Collaborate with team members to share knowledge and improve service delivery. Stay informed about product updates and new features.
