Senior Sales Quality Analyst

4+ years of Sales, Enablement, Operations, Quality, Management Consulting, or Program Management experience, ideally in a SaaS environment or fast-paced IT consulting role Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes Ability to ramp up quickly on business priorities and derive insights from data Excel at building trust and communicating effectively with a wide variety of stakeholders Poise under pressure when working through issues in a fast-paced environment Strong attention to detail and a knack for process improvement and documentation Experience working with Gong and/or Salesforce (ideal) Project management or industry certifications, e.g., COPC, PMP (ideal)

Utilize best practices and tools to ensure high standards in prospect and customer interactions Monitor interactions across business lines for quality and compliance Implement mechanisms for tracking quality process requirements, call scoring, and calibration Drive projects to identify opportunities for improving behaviors, processes, and outcomes Collaborate with Sales and Sales Operations on quality programs Leverage LLMs, Excel, Google Sheets, Tableau for data analysis and insights Deliver data-driven insights on sales team engagement quality Champion and embed Samsara's cultural principles