Nurse Navigator - Remote

2+ years of clinical hospital experience; within the ICU or ER highly preferred. An active compact unencumbered RN license. Minimum of Associates Degree in Nursing (ADN). Bilingual and able to communicate in both English and Spanish is a major plus. Ability to give and receive actionable feedback. Passionate about patient care and triage. Enjoy helping others. Ability to use critical thinking when presented with new and challenging situations. Relish solving problems, seeking out answers, and trying new things. Kind, empathetic and possess a strong social perceptiveness. Positive, energetic, and fun! Outstanding multitasking skills. Enthusiasm and savviness for new technology. Mastery of oral and written language along with strong typing skills. Ability to assess and communicate with patients via a text-based platform. Flexible and fast learner, comfortable in a fast-paced and changing environment. Eager to challenge the status quo of traditional healthcare. Detail oriented and an organized self-starter with outstanding interpersonal skills.

Provide exceptional customer service and virtual care via live messaging, video, phone, and/or email. Document within EMR. Follow and apply clinically validated triage protocols. Ensure the highest quality customer service for patients and providers. Complete basic nursing responsibilities, outpatient testing, medications, etc. Troubleshoot technology with patients. Work to ensure a seamless patient call center experience. Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care. Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience. Assist in identifying technology needs that improve patient experience. Additional projects as assigned.