Technical Success Manager

Deep understanding of security workflows, vulnerability management, risk assessment, or related security disciplines Strong technical foundation with ability to quickly master complex products, configure integrations, troubleshoot technical issues, read API documentation, and explain technical concepts clearly 3-6 years in customer-facing roles with proven track record of driving adoption and customer success Exceptional ability to build trusted relationships with technical practitioners and executive stakeholders Proven experience or strong aptitude for hands-on technical work Track record of creating scalable systems, documentation, and processes from scratch Thrives in fast-paced, 0-to-1 environments with comfort making decisions without perfect information Outstanding verbal and written communication skills

Own End-to-End Technical Relationships Drive Rapid Customer Activation Enable Ongoing Product Excellence Build Scalable Success Operations Partner on Revenue Growth Champion Customer Voice Establish Technical Support Excellence Build Customer Advocacy