Regional Service Manager - Fire & Security

Good all-round knowledge of Fire and Security Systems Line Management experience (Essential) Technical background in the electrical/electronic industry (not a deal breaker) Experience of front-line customer contact preferred Self-motivated and able to organise workload, with the ability to work on own initiative Highly organised, professional and computer literate Full UK Driving Licence

Deliver a first-class efficient, reliable and operationally effective regional service team Build and develop the existing customer service base Ensure maximum revenue generation whilst maintaining best-in-class health and safety compliance Responsible and accountable for the operational service delivery in your region Meeting PPM compliance targets and ensuring adherence to corrective SLAs Ensuring sufficient and efficient resourcing of suitably skilled and qualified engineers Performance reviews of all regional engineers and competency reviews Management of the Lead Engineers Management of the scheduler(s) for your region Ensure that scheduling teams adhere to KPI’s set for customer communication Ensure that first-time fix rates of 85% within your region Maximise revenue generation of engineers Service docket reviews for every completed engineer job Weekly reporting on engineer performance, customer service delivery Review department commitment regularly Audit and authorise service department running cost’s Act as escalation for customer needs, complaints, and concerns Provide input for quotations and solutions to effective repairs Monitor Health and Safety Compliance Ensure Environmental Compliance Chair and hold regular management team meetings for the regions Effectively manage aged calls Ensure the diligent use of customer portals across the regional service team Complete management of subcontractors utilised within your region Ensure that each individual is clear of what is expected of them Take ownership of all customers in relation to all aspects of service delivery