Senior Software Engineer (REMOTE)

Experience operating production cloud services at scale (monitoring, alerting, incident response, post-mortems, continuous improvement). Strong debugging skills across distributed systems. Experience with observability tools (Prometheus, Grafana, OpenTelemetry, distributed tracing). Experience building and operating controllers that interact with the Kubernetes API server. Comfort working directly with customers to resolve complex technical issues. Responsibility and ownership for solving problems. Excellence in work, continuous skill improvement. Empathy for customers and focus on reliability and debuggability. Clear communication and effective collaboration.

Build and operate Upbound Spaces in production, troubleshooting issues across multi-tenant SaaS environments. Contribute to Upbound's open-source projects, including Crossplane. Build features in high demand by Upbound's customers. Investigate and debug complex issues in customer environments. Communicate through design documents and post-incident reviews. Support the full project lifecycle for scalable and reliable cloud services. Write and maintain Go code interfacing with the Kubernetes API. Deploy, manage, and troubleshoot Kubernetes services in production. Build and maintain operational tooling for debugging and incident response. Author documentation, user guides, runbooks, and blog posts. Support the software release cycle for Spaces self-hosted distributions. Participate in on-call rotation.