Senior Software Engineer (REMOTE)

Experience operating production cloud services at scale: monitoring, alerting, incident response, post-mortems, and continuous improvement of service reliability Strong debugging skills across distributed systems, including experience with observability tools (Prometheus, Grafana, OpenTelemetry, distributed tracing) Experience building and operating controllers that interact with the Kubernetes API server Comfortable working directly with customers to understand, reproduce, and resolve complex technical issues Take responsibility and ownership for solving problems Demonstrate excellence in your work Empathy for customers Clear communication and effective collaboration

Actively build and operate Upbound Spaces in production Troubleshoot and resolve issues across multi-tenant SaaS environments Contribute to Upbound's open-source projects, including Crossplane Build features in high demand by Upbound's customers Investigate and debug complex issues in customer environments Communicate through thoughtful and thorough design documents Support the full project lifecycle for highly scalable and reliable services Write and maintain Go code that interfaces with the Kubernetes API Deploy, manage, and troubleshoot Kubernetes services in production Build and maintain operational tooling Author documentation, user guides, runbooks, and blog posts Support the software release cycle for Spaces self-hosted distributions Participate in on-call rotation