Fincrime Lead - Customer Onboarding

Demonstrable experience in onboarding operations in a bank or other regulated financial organisation Working knowledge of platform banking is highly desirable Strong communicator (written and verbal) who manages customer expectations clearly and with a sense of urgency Empathy and a strong desire to ensure genuine, compassionate support for customers Good judgement, balancing experimentation with tried-and-tested solutions Industry experience in customer assurance reviews and/or auditing as a transferable skill to completing detailed economic crime and customer risk assessments High degree of comfort adopting new software tools for document drafting, collaboration, and communication Love of writing and contributing to written documentation with clarity and readability

Leading the team that helps new customers get started, ensuring they onboard and pass verification checks quickly, while following Griffin's rules to prevent financial crime Owning Customer Risk Assessments from start to finish, ensuring capture, analysis, and management of risks Working with commercial and customer success teams to drive onboarding velocity, report progress, and streamline the customer experience Implementing thoughtful automation, improving efficiency, and reducing onboarding times without compromising quality Ensuring compliance with the regulatory reporting schedule and production of accurate materials to meet obligations Challenging existing business practices and implementing improvements to operations