Fincrime Lead - Customer Onboarding

Demonstrable experience in onboarding operations in a bank or other regulated financial organisation (A working knowledge of platform banking is highly desirable) Strong communicator (written and verbal) who manages customer expectations clearly and with a sense of urgency to get things done Empathy and a strong desire to ensure genuine, compassionate support for our customers Good judgement, you strike a good balance between experimentation and tried-and-tested solutions Industry experience in customer assurance reviews and/or auditing as a transferable skill to completing detailed economic crime and customer risk assessments A high degree of comfort adopting new software tools for document drafting, collaboration and communication A love of writing, we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability

Leading the team that helps new customers get started, making sure they onboard and pass verification checks quickly, while following Griffin's rules to prevent financial crime Owning our Customer Risk Assessments from start to finish, ensuring we capture, analyse and manage risks Working with our commercial and customer success teams, driving onboarding velocity, reporting progress and streamlining the customer experience Proven ability to implement thoughtful automation, improve efficiency and reduce onboarding times, without compromising quality Ensuring compliance with our regulatory reporting schedule and the production of accurate materials to meet those obligations Challenging the way we do business today and help to implement genuine improvements to our operations