Customer Care Associate

At least one year of customer/product support within a tech company or comparable experience Comfortable working remotely. Enthusiasm for an agile working environment. Strong verbal, written, and interpersonal communication abilities. Ability to communicate confidently and empathetically with customers, demonstrating a passion for providing support. Employ analytical skills to address everyday challenges by: deconstructing tasks into manageable components, assessing various courses of action, and formulating practical and efficient resolutions.

Provide timely and personalized assistance to customers, legal network, and team members through ticket systems and, when necessary, via live calls or Zoom meetings. Develop a comprehensive understanding of company products to address customer inquiries and troubleshoot issues effectively. Participate in project work that aligns with and supports the company's Objectives and Key Results (OKRs). Equip customers with the necessary tools and information to fully utilize the value of the products, enhancing their overall experience. Work closely with other departments to ensure consistent and accurate support and to share insights that benefit the organization.