Senior Manager, Payroll Onboarding Consultants

Extensive experience hiring, leading and scaling teams in customer onboarding, implementation, or professional services within SaaS, HCM, or payroll environments Demonstrated experience in managing global or regional implementation teams serving enterprise clients Proven ability to drive operational excellence and scale delivery models across multiple geographies Passionate about people management, enablement, and coaching Analytical and data-driven decision maker Comfortable working cross-functionally with Product, Customer Success, Sales, and Payroll teams Experience working and leading teams in a fast-paced, constantly evolving environment Excellent communication, stakeholder management, and project governance skills Ability to work asynchronously with a distributed global team Writes and speaks fluent English

Lead, manage, and scale the global team of Onboarding Consultants Provide strategic direction, mentorship, and career development Define, implement, and monitor operational KPIs, SLAs, and performance metrics Partner with internal stakeholders to ensure cross-functional alignment Champion process optimization, documentation, and automation Develop and execute strategies for continuous improvement Serve as the voice of the customer Collaborate with leadership to forecast resourcing needs Drive change management and adoption of new tools Use data and insights to measure impact Act as a thought partner to senior leadership