Customer Success Manager
125000 - 140000 USD per year
Company:Osano
Location:United States
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Project ManagementDocumentationCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationComplianceStakeholder managementCustomer SuccessSaaSAccount ManagementCross-functional collaborationRelationship managementSales experienceCRM
Requirements:
2+ years of experience in Customer Success, Account Management, or a hybrid CSM/AM role at a B2B SaaS company Proven success managing a book of business with commercial accountability Skilled at balancing strategic relationship management with commercial execution Experience creating and leading QBRs, success plans, and executive conversations Comfortable learning SaaS products, privacy/compliance concepts, and technical integrations Data-driven with experience using CRM and CSM tools Strong communicator
Responsibilities:
Own a portfolio of customer accounts Build long-term, trusted relationships Drive renewals and expansions Develop strategic account plans Guide the post-implementation journey Monitor account health Operate cross-functionally Be a commercial and strategic point of contact Document insights and patterns
