Manager, Business Analytics

Minimum 1 year in a customer-facing position. Minimum 3 years direct management experience, including leading analysts or projects cross-functionally. Minimum 5 years dedicated to analytics or business intelligence. Advanced SQL and strong BI experience. Comfortable with Tableau, Salesforce, HubSpot, Google Analytics, Amazon Redshift. Proven record building operational reporting that drives decisions. Excellent scoping, prioritization, and project management skills. Strong communication skills, converting analysis into concise stories and recommendations. Experience working independently/remotely with distributed stakeholders.

Prioritize and translate business questions into analytics projects and reporting. Identify opportunities for process improvements, cost savings, and better customer outcomes. Review and approve queries, dashboards, and documentation; uphold data quality. Build narratives that drive decisions and convert analysis into recommendations. Support Sales, Marketing, Customer Experience, and Ops/Innovation teams with data trends. Partner with Data/IT on source-of-truth tables and performance. Maintain and improve documentation for dashboards/reports and datasets. Improve internal training and accessibility for self-service.