IT Service Desk Specialist
Company:Launchpad Technologies
Location:Latam
Languages:English
Seniority level:Middle
Skills:
Microsoft Active DirectoryJiraLinux
Requirements:
Experience with Active Directory (user management, password resets, permissions) Experience with remote support tools (RDP, AnyDesk, TeamViewer) Experience with VPN, network, and printer troubleshooting Experience with device imaging and endpoint configuration Experience with documentation and knowledge base updates
Responsibilities:
Provide L1-L2 technical support to end-users remotely Diagnose and troubleshoot hardware, software, and connectivity issues Manage tickets via ITSM tools Install, configure, and maintain Windows and Office 365 environments Escalate incidents appropriately and follow up until resolution
