Operations Specialist
Company:Pavago
Location:Colombia, Mexico, Costa Rica, Jamaica, Argentina, US Hours
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Project CoordinationHR ManagementJiraProduct OperationsCross-functional Team LeadershipOperations ManagementBusiness OperationsCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationAdaptabilityFluency in EnglishRecruitmentClient relationship managementStakeholder managementProcess improvement
Requirements:
2+ years of experience in operations, staffing, or workforce coordination. Fluency in English (spoken and written). Strong communication and stakeholder management skills. Exceptional organizational and time-management abilities. Proficiency using digital platforms and operational tools. Reliable computer setup and stable internet connection.
Responsibilities:
Own and manage end-to-end shift fulfillment. Respond to client shift requests and ensure timely coverage. Assign professionals to shifts and confirm availability. Onboard and activate professionals on the platform. Maintain consistent communication with professionals. Monitor attendance, track clock-ins, and follow up on issues. Handle last-minute changes and secure replacements. Communicate with on-site managers to resolve issues. Keep internal systems accurate and up to date. Identify recurring issues and recommend workflow improvements.
