Record Retrieval, Contact Center Representative (6201)

Ideally, possess 2-3 years of call center experience, showcasing adaptability and problem-solving skills. Excellent communication skills to engage effectively with healthcare providers. Ability to build and maintain positive relationships with healthcare professionals. Availability to be on video during the training period. Consistent attendance and punctuality. Ensure a reliable power backup to avoid disruptions during work hours. Maintain high-speed internet connectivity. Candidates must have high-speed internet with Ethernet, a Windows-based laptop/desktop with video calling capabilities, and their own Windows OS with Windows Professional suite.

Provide crucial support from home with comprehensive paid training and continuous coaching. Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records. Resolve issues efficiently through phone and electronic communication. Adapt to and follow additional instructions based on evolving project and business needs. Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach. Utilize MS Office tools to streamline tasks and enhance productivity. Handle a volume of 60-80 outgoing calls per day effectively.