Customer Success Manager (d/f/m)
Company:Luminovo
Location:United States, EST
Languages:English, Spanish
Seniority level:Middle
Skills:
NegotiationCustomer SuccessSaaSAccount ManagementFluency in English
Requirements:
- Fluency in English is a must.
- Fluency in Spanish is a must.
- French fluency is a huge plus.
Responsibilities:
- Proactively manage customer portfolio to ensure maximum value realization.
- Facilitate seamless customer onboarding through interactive trainings and workshops.
- Collect and share data to understand user needs and pain points.
- Assist product and engineering teams with software testing and feedback.
- Negotiate contract renewals and drive expansion/upsell opportunities.
- Deepen knowledge of the product, electronics industry, and customer success best practices.
- Leverage AI tools and new technologies to enhance productivity and efficiency.
