Enterprise Customer Success Manager (CSM)
Company:Kodex
Location:US, EST
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
LeadershipProject ManagementStrategyBusiness OperationsStakeholder managementCustomer SuccessSaaSAccount ManagementCross-functional collaborationRelationship managementStrategic thinking
Requirements:
5+ years of customer-facing experience 2+ years in SaaS Customer Success or Account Management Experience managing enterprise-level customers Proven track record of delivering customer and business outcomes Customer-centric mindset Excellent communication and executive presence Strong organizational skills Comfort working in fast-paced, ambiguous environments Data-driven decision making Experience building internal processes, customer playbooks, or contributing to CS tooling is a plus
Responsibilities:
Drive overall vision of post-sales experience Organize and manage team goals, priorities, and account plans Set implementation requirements and manage timelines Build and nurture relationships across accounts Triage, resolve, and track customer-reported issues Advocate for customer needs within the engineering roadmap Innovate on modern solutions using data Collaborate cross-functionally for a unified customer experience
