Relationship Specialist Northeast

3+ years of experience in a Product Operations, Customer Service, or Account Management Support role preferred BS/BA Preferred Strong verbal and written communication skills Passion for building and nurturing relationships Excellent interpersonal and relationship building skills Enjoys working in a fast-paced rapidly changing environment Highly motivated and able to thrive in a fast-paced customer-centric environment Strong problem solving abilities Ability to analyze data, spot trends, and develop creative solutions Proficiency in Google Suite, slack, intercom, chat support systems Ability to work independently and collaboratively Knowledge of the construction or solar industry preferred

Support EPC partner requests via email ticketing, chat support, mechanisms. Manage queues and action areas within the financial portal to ensure smooth transactions. Provide coaching and training on transactions to EPC partners & sales reps. Assist in the continuous evaluation and improvement of internal processes. Work closely with the regional Relationship Manager to understand partner needs and expectations. Surface global insights from EPC partner requests and interactions. Proactively identify opportunities to improve product and partner experience. Work with regional relationship managers in implementing regional strategies and initiatives. Foster a strong relationship with the regional Lightreach Pro Relationship manager.