Technical Learning Specialist

3+ years of experience in a training role, authoring, delivering, and/or facilitating training on technical or SaaS products. Knowledge of best practices in instructional design and adult learning theory, and experience implementing them using AI or other emerging technologies. Experience prioritizing competing requests and navigating ambiguity. Ability to manage constantly evolving projects while providing clarity and vision. Desire to collaborate effectively and identify impactful ways to serve audiences.

Create learning programs for Product Support Specialists on technical customer queries, Dev Mode, Figma Make, REST APIs, and developer-oriented features. Leverage AI to build training programs and simulation environments. Partner with knowledge management teams for documentation and enablement strategy. Assess training needs and knowledge gaps by collaborating with Support teams. Analyze training effectiveness using business metrics like speed, quality, and customer satisfaction.