Senior Customer Success Manager - West
150000 - 170000 USD per year
Company:Tines
Location:West coast (PST or MST), PST, MST
Languages:English
Seniority level:Senior, 8 or more years
Experience:8 or more years
Skills:
LeadershipProject ManagementBusiness AnalysisProduct ManagementBusiness OperationsStrategic ManagementProblem SolvingMentoringNegotiationStakeholder managementCustomer SuccessSaaSRelationship buildingAccount ManagementCross-functional collaborationSales experienceRisk Management
Requirements:
8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company. Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other). Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners. Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership.
Responsibilities:
Align with customer stakeholders in higher-spend and strategic/enterprise accounts to ensure value delivery. Orchestrate onboarding experiences with Customer Success Engineers. Review account dashboards and metrics to determine customer health. Identify customer issues and provide thought leadership for solutions. Coordinate onboarding and business reviews to align with customer priorities. Partner with internal teams to build success plans and account plans. Proactively identify risks to customer goals and drive mitigation plans. Develop and drive renewal plans and deliver strategic messages on Tines' value. Translate technical customer needs to internal technical teams and deliver feedback to the Product team.
