Client Success Manager - Singapore

8+ years managing client relationships or selling to HR leaders within B2B tech; experience in employer benefits and healthcare is a strong plus. Proven success strategically and autonomously managing a book of business (30+ customers across segments), including engaging with executive sponsors, senior leaders, and HR decision-makers. Track record of achieving high retention, adoption, renewal, and expansion metrics. Skilled at developing and implementing account strategies. Ability to build strong, trusted relationships and act as a strategic advisor. Proactive in identifying risks, resolving issues, and ensuring timely resolutions. Adept at objection handling and independently negotiating with clients. Engaging presentation skills with experience leading high-visibility projects such as QBRs/ABRs. Strong problem-solving and analytical skills with the ability to derive actionable insights from customer data (e.g., Salesforce, Gainsight, Looker). Demonstrated ability to understand client business landscapes and align solutions to their goals. Enthusiastic about tackling new challenges and building scalable processes, with keen attention to detail. Flexible and agile in fast-paced, cross-functional environments, with a strong sense of urgency, initiative, and independence. Highly coachable, receptive to feedback, and capable of offering candid feedback to peers and leaders. Balances humility and confidence in challenging conversations. Intellectually curious, quick to learn and share new tools, concepts, and best practices. Deep passion for customer success with a proactive approach to solving challenges. Genuine commitment to establishing the company as a trusted advisor. Aligned with the company’s mission through a passion for improving outcomes in healthcare, benefits, and mental wellness.

Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for highest-priority customers. Build and manage relationships with global stakeholders including Benefit Managers, HR Executives, and consultants. Partner and support sales initiatives. Conduct regular global account meetings to refine and align customer strategies. Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions. Partner with clients to define and execute a custom program strategy. Champion and drive engagement with Modern Health’s mental wellness programs. Serve as the primary contact for global product updates and upcoming developments. Maintain an understanding of diverse cultural nuances that influence client interactions worldwide. Provide local implementation support. Help clients understand available training topics, delivering Benefit Overview sessions. Support and lead global QBRs/ABRs, including day-to-day reporting requests. Strategically use data and insights to guide decision making. Leverage tools such as Looker, Gainsight, and Salesforce to understand and diagnose client health. Drive success in measurable engagement and revenue outcomes. Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care.