5+ years experience with Microsoft Dynamics 365 Finance & Operations Deep knowledge of GL, AP, AR, reporting, and enterprise structures Proven ability to troubleshoot and resolve system issues Experience supporting large-scale retail or enterprise environments Strong documentation and communication skills Ability to work independently and remotely Familiarity with administrative-level D365 tasks Experience with system integrations in retail or ERP environments (Nice-to-Have) Exposure to Power Platform or Azure services (Nice-to-Have) Knowledge of Canadian business compliance standards (Nice-to-Have) Experience working in consulting or client-facing roles (Nice-to-Have)