Customer Success Coordinator (Canada) - SaaS/IoT, Sales Support + Customer
70000 - 90000 CAD per year
Company:Keycafe
Location:Canada
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
IoTMicrosoft ExcelCommunication SkillsAnalytical SkillsCollaborationNegotiationOrganizational skillsTime ManagementWritten communicationCustomer SuccessSaaSAdaptabilityRelationship buildingAccount ManagementSales experience
Requirements:
2+ years of customer success, account management, or sales experience Excellent English (verbal and written) communication Highly organized, disciplined, and able to self-manage Strong analytical and mathematical aptitude Entrepreneurial mindset motivated by commissions Collaborative, adaptable, and comfortable working across departments Bachelor’s degree in business, communications, or related field (Nice to Have) SaaS/IoT experience or familiarity with subscription-based business models (Nice to Have) Previous success in customer advocacy roles (Nice to Have)
Responsibilities:
Guide customers through onboarding, adoption, and ongoing support Proactively identify upsell and cross-sell opportunities Build trust by listening deeply and uncovering needs Negotiate renewals, close expansion deals, and encourage referrals Track, analyze, and report on customer metrics Collaborate with sales, operations, and product teams Plan, organize, and execute outreach with discipline
