Personal Injury Pre-Litigation Associate (Case Manager)
Company:EvenUp
Location:United States, Canada
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Project CoordinationOperations ManagementDocumentationMicrosoft Office SuiteAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingComplianceInterpersonal skillsRelationship buildingProblem-solving skillsCritical thinkingAccount ManagementTeamworkResearchFluency in EnglishNegotiation skillsEmpathyVerbal communicationReportingActive listeningStrong work ethicAbility to learnClient relationship managementStrong communication skillsCross-functional collaborationData entryRelationship managementProcess improvementResearch skillsAnalytical thinking
Requirements:
- 3+ years of experience in personal injury legal operations, case management, or insurance claims.
- Highly detail-oriented, organized, and self-motivated.
- Excel at process execution in fast-paced, high-volume environments.
- Communicate clearly and professionally with clients, medical providers, attorneys, and insurers.
- Take ownership of work and hold oneself to high standards of quality and accountability.
- Comfortable working independently in a remote setting with strong time management skills.
Responsibilities:
- Open insurance claims and liaise with adjusters and carriers.
- Request, track, and organize medical records, bills, and police reports.
- Ensure treatment progression and awareness of treatment outcomes.
- Identify and resolve lien and subrogation issues.
- Collaborate to prepare case files for demand.
- Communicate with clients daily about the pre-litigation process.
- Maintain case timelines and ensure milestones are met.
- Identify and eliminate operational inefficiencies.
- Uphold high standards in documentation, file integrity, and communication.
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