Team Lead, Personal Injury Protection (PIP)

Bachelor's degree (or equivalent experience) Active insurance adjuster’s license by way of a designated home state, or home state is required Willing to obtain all licenses within 60 days, including completing state required testing 5+ years of insurance claims experience in multiple lines of business with personal injury protection and medical payments experience 1 year of team lead or mentoring experience Proven ability to influence and guide peers Rideshare claims experience is preferred Comfortable with technology and the ability to evolve the claims systems and processes Demonstrated commitment to quality, accuracy, and attention to detail Integrity, ethics, and a strong sense of accountability

Oversee work done by rideshare personal injury protection auto claims adjusting staff Deliver operational effectiveness by leveraging technology and analytics Balance management responsibilities and individual contributor responsibilities Handle a portion of a typical claim load Serve as backup/leader when the Manager is out of office Responsible for having direct reports (an average of 3) Responsible for handling claims at the desk level (60% of a typical claim load or could vary as needed) Responsible for initial onboarding tasks/ access and new hire cultural immersion SME for first-line questions, escalations, roundtable discussions Increased reserve and payment authority with the ability to assist with moderate reviews Identify topics and trends for team Huddles and Elevated Claims Experience Workshops Customer Obsession Champions