Team Lead, Personal Injury Protection (PIP)

Bachelor's degree (or equivalent experience) Active insurance adjuster’s license by way of a designated home state Willing to obtain all licenses within 60 days 5+ years of insurance claims experience in multiple lines of business with personal injury protection and medical payments experience 1 year of team lead or mentoring experience Comfortable with technology and evolving claims systems Demonstrated commitment to quality, accuracy, and attention to detail Integrity, ethics, and accountability

Oversee rideshare personal injury protection auto claims adjusting staff Leverage technology and analytics for operational effectiveness Balance management and individual contributor responsibilities Handle a portion of claims directly Serve as backup/leader when the Manager is out of office Responsible for direct reports (an average of 3) Responsible for handling claims at the desk level (60% of a typical claim load) Responsible for initial onboarding tasks and new hire cultural immersion Serve as SME for first-line questions, escalations, and roundtable discussions Identify topics and trends for team discussions and workshops Act as Customer Obsession Champions