HRIS Customer Implementation Specialist

Minimum of 1-2 years of experience in customer-facing roles. Experience in software, restaurant technology, or HR technology companies preferred. Ability to adapt and remain flexible with changing processes. Willingness to be hands-on and tackle any task. Ability to excel under high pressure in fast-paced environments. Top-tier communication skills across email, phone, and video conferencing. Ability to interpret customer questions and provide tailored answers. Ability to capture customer feedback and identify areas for improvement. High-speed and stable primary and backup internet connection (at least 20 Mbps). Willing to attend occasional meetings in Metro Manila.

Run scaled, defined implementations with SMB HRIS customers. Own the implementation process end-to-end for assigned accounts. Lead multiple implementation calls daily with new customers. Set accurate expectations with clients and internal stakeholders. Escalate high-severity requests or issue escalations. Participate in cross-functional groups to establish enhancements. Be an expert in Workstream to guide new users. Keep track of client activity, notes, and next steps in success software. Incorporate feedback to drive continuous improvements in onboarding. Learn from clients to build and maintain templates.