Technical Support Representative (India)

At least 1 year proven experience as a Technical Support Representative Excellent English communication skills, both written and verbal Excellent phone, email, and instant messaging communication skills Solid organizational and time management skills Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP Experience with word-processing software and spreadsheets (e.g., MS Office) Knowledge of online calendars and scheduling (e.g., Google Calendar) Proactive & confident with keen attention to details Able to work on a graveyard shift

Troubleshoot IT issues Provide tech support via phone, email, and chat Help provide, update, and regularly send out invoices Guide customers through the initial stages of interaction with the platform/product Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs Document customer interactions in the CRM and keep records up to date Use the client's ticket system to track service requests and customer feedback