Support Specialist I (India)

1 year of experience in a customer-facing support role Experience providing support in a written format (email, live chat, etc.) Experience responding to customer support tickets & chats with a high volume Bachelor's Degree Preferred but not required Strong problem-solving skills and comfortable with ambiguity

Manage all assigned support tickets Collaborate with Project Coordinators on escalated support issues Track insights, digest feedback, and identify potential improvements to our users’ experience Own and develop processes for customer satisfaction Manage incentive payments Manage account reviews, helping to keep our participant & researcher base healthy Update support pages according to new product updates/processes that are released Assist with live chat support when necessary Coverage on holidays, on a volunteer basis