Legal Intake Specialist
60000 - 80000 USD per year
Company:Finch Legal
Location:United States
Languages:English
Seniority level:Middle, 5+ years
Experience:5+ years
Skills:
Communication SkillsCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingTeamworkEmpathyActive listeningSales experience
Requirements:
5+ years in client-facing intake or sales roles, ideally in legal services Excellent communicator who can build trust quickly Stay calm and focused under pressure Comfortable working flexible schedules, including evenings and weekends
Responsibilities:
Answer inbound calls with empathy and professionalism Qualify cases and confirm eligibility using defined criteria Guide clients through the sign-up process and secure retainers Hand off cases to attorneys and lead paralegals with complete and accurate information Maintain responsiveness as a key builder of trust with every partner
