Chief People and Culture Officer

Extensive experience across key HR verticals Strategic vision that aligns the organization’s objective to drive workforce sustainability Experience managing People and Culture initiatives in a multi-site, federated structure is preferred Demonstrated experience leading People strategies, large-scale culture change, and organizational transformation Able to influence without direct-line authority Outstanding leadership/people management skills Strong interpersonal skills, with the ability to work effectively with people at all levels of the organization and across Chapters and geographies Excellent business acumen and negotiation skills Exceptional written and oral communication and presentation skills Application of technology to business settings Experience in talent acquisition function and evolving strategies Strong knowledge of compensation and benefit programs and compliance issues Proven ability to consistently deliver on high-impact commitments Demonstrated success leading an organization through complex challenges Proven track record for working with an executive leadership team and at the board level Demonstrated ability to lead and work collaboratively with cross-functional teams Bachelor’s degree in Human Resources, Business Management, or related field required Master’s degree in HR, Organizational Development or Business Administration preferred 10+ years of increasing responsibility, serving at the senior leadership level Success leading progressive and modern HR/people, culture strategies and in a complex organization PHR/SPHR and/or CCP/CBP Human Resource designation preferred Strong knowledge of Microsoft Office applications required, as well as Internet and other software applications Nonprofit organization experience preferred

Lead the overall direction of people practices, services, and processes Design, guide, and implement people initiatives across the extended network of national Chapters Develop strategies and practices to promote the organization’s culture Attract, retain, and motivate top talent Integrate new technologies that advance the mission Promote and enhance a strong culture of collaboration, cooperation, belonging, and community Serve as a National Office staff liaison to the National Board of Directors’ Governance, Compensation and Nominating Committee Oversee and align people-related tools, resources, services, and culture to support strategic goals Oversee talent resource development, allocation and budgeting of key people, and culture strategies Oversee the development, implementation, operation and enhancement of the organization’s people strategies and solutions Serve as a visionary leader to ensure that the workplace culture reflects the values, mission, and objectives of Make-A-Wish Provide strategic guidance to the Executive Leadership Team and senior leaders on organizational culture, structure, and talent management Lead and develop a high-performing team of HR professionals Direct the development and execution of HR compliance initiatives Apply risk management strategies and ensure employee relations procedures are implemented fairly and consistently Oversee all People programs, including policy development, workforce planning, compensation, benefits and retirement planning, talent development, succession and retention strategies Evolve people strategies to support technology and business transformations Lead organizational change management, culture and leadership training and development, and workforce transformation initiatives Select tools and people, guide leadership and team development, assign responsibilities, and find and apply solutions that improve performance and impact Support and strengthen employee wellness across the enterprise Provide strategic leadership in navigating complex employee relations matters Establish long range, strategic goals and annual operating plans Set goals for departments and individuals/leaders to deliver and drive performance/results Attend and participate in Board meetings, providing expert guidance on people initiatives Collaborate with colleagues to develop improvements Resolve issues and address risks Assume responsibility for timely reporting to senior management or regulatory agencies Work with the COO to build annual operating budget and shepherd approval