Senior Technical Account Manager, Okta Strategic Customers

8+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree). 3+ years of experience as a Technical Account Manager (TAM) or a comparable role. 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices. BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience. Okta Certified, CISSP, or equivalent. Extensive proficiency utilizing Okta feature sets and platforms. Able to modify existing quickstart or code samples to adapt them to the customer's requirements. Confident in assisting TAM peers on technical challenges. Solid understanding of technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect). Experience dealing with legacy applications in a hybrid IT environment. Experience with SaaS deployment such as Salesforce, Box, Office 365, Workday. Experience with lifecycle management scenarios to 3rd party systems and applications. Experience with enterprise applications in the ecosystem. Awareness of security and performance monitoring and 3rd party signals integrations. Excellent communication skills. Ability to convey complex ideas in a compelling and easily understandable manner. Ability to set expectations and communicate goals and objectives with customers up to CxO level. Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders. Ability to track and influence customer behavior and health metrics across a portfolio of accounts.

Build deep, long-lasting relationships with customers as their go-to technical advisor. Masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies. Collaborate with customers to design identity strategies aligned with their business objectives. Leverage tailored technical plans for success with a portfolio of customers. Help find ways to build upon and expand customers' adoption of the Okta footprint. Demonstrate advanced problem-solving skills. Proactively identify risks and create mitigation plans. Handle customer technical escalations independently or collaboratively. Serve as a thought leader, providing best practices, workshops, and training. Generate specific vertical/use case insights and thought leadership. Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation. Mentor peers and colleagues, upskilling capability with a focus on technical development.