Technical Support Engineer (APAC)
Company:Laravel
Location:Malaysia, Indonesia, Australia, New Zealand
Languages:English
Seniority level:Middle, 2 years
Experience:2 years
Skills:
AWSPHPCloud ComputingMySQLNginxRedisSparkTechnical support
Requirements:
2 years of experience in customer support, customer success, or similar role Exceptional verbal and written communication skills Customer-first mindset Experience in developer content or developer relations is a strong plus Fluency in English required Solid understanding of web application hosting and infrastructure Proficiency in installing and troubleshooting Nginx, DNS, SSL, PHP, MySQL, and Redis Comfortable working in a terminal environment Familiarity with Ubuntu server management and debugging processes Knowledge of PHP and the Laravel framework Understanding of cloud computing concepts and providers Experience with AWS is a bonus Familiarity with Laravel ecosystem tools (Forge, Cloud, Nightwatch, Vapor, Spark, Envoyer, Nova) is highly valued
Responsibilities:
Triage, prioritize, and manage incoming tickets Provide empathetic and effective customer support Identify and document software bugs or feature requests Recognize and escalate issues requiring higher-level intervention Collaborate with teammates to resolve intricate customer issues Contribute to and utilize knowledge base and saved replies
