Regional Area Manager

Bachelor’s degree required Master’s degree in Business, Logistics, or related field preferred 10+ years of progressive leadership experience in client services, logistics, operations, or transportation At least 5 years in a multi-region management role Demonstrated success in driving revenue growth, improving contribution margins, and managing expenses at scale Proven ability to build and maintain senior-level client relationships Lead business expansion strategies with varying levels of ambiguity Exceptional strategic thinking, financial acumen, and decision-making skills powered by data informed critical thinking Strong leadership presence with the ability to motivate and mentor large, diverse teams Experience in customer success leadership and measurable client retention initiatives strongly preferred Knowledge of Lean Six Sigma, PMP, or other process improvement frameworks a plus Experience with education sector, special education transportation, or regulated fleet/transport operations desirable Excellent communication, negotiation, and problem-solving abilities Proficiency in Microsoft Office tools, CRM platforms, and data analysis systems Experience with BI or dashboarding tools (e.g., Tableau, Power BI) and advanced Excel reporting preferred Valid Driver’s License with a clean driving record Must pass a background check and drug screening Frequent regional travel required, up to ~50% of time

Lead and develop high-performing teams Establish and enforce performance management processes for transportation providers Drive operational excellence through continuous improvement Leverage analytics and data tools for decision-making Own and drive contribution margin performance Serve as senior contact for service provider and client accounts Cultivate long-term relationships with district leadership Develop and execute region-wide strategic business plans Provide financial oversight, including forecasting and cost-optimization Foster a culture of accountability, continuous improvement, and innovation Operate in ambiguity Demonstrate resilience and adaptability Partner cross-functionally with other teams Anticipate and mitigate risks to service delivery Lead regional responses to escalations and disruptions Represent the region in company-wide strategic planning Act as an agent for change