Student Operations Support Specialist
Company:Study.com C
Location:Philippines
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Communication SkillsAnalytical SkillsProblem SolvingWritten communicationCritical thinkingEmpathyTroubleshootingCustomer support
Requirements:
Minimum of 3 years of experience handling escalated customer support issues, preferably in education or ed tech. Excellent written communication skills. Ability to balance quality and efficiency in a fast-paced work environment. Strong critical thinking and problem-solving skills. Experience working with multiple systems and tools to assess and resolve customer inquiries.
Responsibilities:
Manage and resolve complex, escalated customer support issues. Evaluate student situations using multiple systems and tools. Provide actionable recommendations for completing courses, submitting assignments, and requesting transcripts. Balance quality and efficiency in customer support interactions. Collaborate with teammates to ensure a seamless student experience. Maintain knowledge of Study.com's products, services, and systems.
