Technical Support Representative (Latin America)

Proficient in troubleshooting Mac and Windows operating systems. Skilled in resolving a broad spectrum of technical issues. Strong sales acumen with experience in upselling products and services. Excellent communication and documentation skills. Proven track record of dependability and adherence to schedules. Ability to work full-time hours with availability on weekends. Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps, capable of supporting work during a power outage. Primary Device: Desktop or laptop with Intel Core i5 (8th gen+) or i3 (10th gen+), AMD Ryzen 5, or equivalent processor, and 8 GB RAM. Backup Device: Must meet or exceed Intel Core i3 performance and be functional during power interruptions. A functioning webcam. A noise-canceling USB headset. A quiet, dedicated home office space. A smartphone for communication and verification purposes.

Over-the-phone troubleshooting, diagnosing, and repairing complex technical issues on Mac and Windows systems via remote access. Address issues like slow computer performance, OS reinstallation, Mac recovery, PC reset, malware/virus removal, driver updates, and Outlook problems. Troubleshoot hardware issues including hard drives, RAM, and power supplies. Resolve network, internet, browser (Chrome) problems, and PC game crashes. Set up and troubleshoot printers on WiFi and resolve printer driver issues. Provide timely solutions, document issues effectively, and conduct thorough follow-ups. Utilize sales skills to upsell support packages post-service resolution. Maintain organization, punctuality, and reliability.