Customer Success Manager

Prior experience in the SaaS, Tech, or Software space Extensive experience with SaaS and project methodologies Proven track record of managing and delivering a portfolio of complex projects Solid grasp of customer service and experience managing complex customer relationships Prior experience working directly with enterprise-level accounts Exceptional presentation and communication skills Strong capacity for Complex Problem-Solving, Change Management, and Conflict Resolution Ability to exercise key decision-making responsibility with limited daily supervision

Serve as the principal point of contact for WorkWave's enterprise customers Coordinate and lead large-scale and complex projects Lead, manage, or influence internal and customer resources Proactively identify strategic opportunities to improve the customer relationship Act as the escalation point of contact for critical customer issues Monitor and report on potential churn risks and mitigation strategies Lead Executive Business Reviews with assigned accounts Collaborate with Sales team to identify growth opportunities Coach and assist junior team members Collaborate with peers, management, and senior leadership