Monitor, maintain, support, and optimize operating systems Manage z/VM systems (Software, Availability, Network, Capacity/performance, Storage, Directory/security) Storage management, system backup/restore, tape encryption, disaster recovery planning Support Incident and Change Management processes Provide metrics tracking operational performance and quality of services delivered Assist Data Center Operations to ensure SLAs are met Coordinate system modifications with IT and business unit managers Support multiple annual Disaster Recovery exercises Provision and manage virtual machines System network design and configuration at operating system level Mentor junior team members