Helpdesk Technician

BS Degree of Computer Science or Information Technology or related field At least 2 years prior experience providing user support and IT related troubleshooting in an office environment Windows 10 troubleshooting Experience working with servers, network, switch, and various machine set up and cabling Ability to understand and work with GPG/PGP across different email clients MS Office maintenance and troubleshooting experience LAN and WAN troubleshooting VPN experience Experience supporting and maintaining “home grown” software solutions Off hours and weekend support

Assist in designing standard configurations for users Deploy and set up new machines and users Provide troubleshooting and debugging for core internal systems Maintain all systems and software with regular patches and updates Assist with account setup and termination for Cebu based employees Assist with hardware and software license inventory control Maintain and support security and access procedures Facilitate troubleshooting and escalation with vendors Monitor logs for employee compliance of IT policies Maintain local server and related hardware