Network Support Technician

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field 2+ years of experience in a NOC or similar network support role Strong understanding of network protocols, routing, and switching Experience with network monitoring tools (e.g., SolarWinds, Auvik) Proficiency in troubleshooting network issues and root cause analysis Excellent communication and customer service skills Ability to work independently and as part of a team CCNA, CompTIA Network+, or equivalent certifications are a plus Experience with cloud networking and virtualization technologies (preferred) Knowledge of network security best practices and tools (preferred) Familiarity with scripting languages like Python or PowerShell (preferred)

Monitor network performance and system alerts Respond to network incidents and outages Perform routine network maintenance and updates Collaborate with other IT teams to diagnose and resolve issues Document network incidents, resolutions, and maintenance activities Assist in network policy and procedure development Provide technical support to clients and internal teams Participate in on-call rotation for 24/7 support