Customer Experience Specialist

Fluent, professional-level English (spoken and written) 2+ years of experience in customer support via chat or voice 2+ years using CRMs like Zendesk or Salesforce 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting Ability to thrive in fast-paced, cross-functional environments Proactive problem-solver who takes initiative without waiting for direction Strong attention to detail and sound judgment, especially under pressure Collaborative attitude that contributes to team success

Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email. Resolve shift, payment, and platform-related issues in real time. Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation. Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary. Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone. Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations. Support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly. Uphold company values in every interaction.