Customer Experience Manager
Company:Camunda
Location:Ireland
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Project ManagementData AnalysisGoogle AnalyticsJiraContent managementStakeholder managementCustomer SuccessSaaSCross-functional collaborationProcess improvementCustomer support
Requirements:
3+ years of experience in B2B SaaS in roles such as Customer Success, Customer Experience, Customer Marketing, or similar customer-facing digital roles. Proven experience executing digital customer communications and lifecycle programs (e.g., email, in-app, portals, communities). Strong customer-facing copywriting skills. Comfort working with data and dashboards to understand customer behavior and program performance. Solid project and stakeholder management skills. Ability and/or willingness to use our product.
Responsibilities:
Plan, execute, and maintain digital-first programs using customer journey mapping and data. Build and maintain communication calendars and cadences. Create and optimize customer-facing copy to drive product adoption and engagement. Collaborate cross-functionally to curate and contextualize content. Use data and customer feedback to iterate on communications and programs. Collaborate to ensure a cohesive customer experience across digital and human touchpoints. Operate and improve the Camunda SuccessCenter.
