Customer Success Manager - Veterans Affairs
Company:Rise8
Location:United States
Languages:English
Seniority level:Manager, 5-10 years
Experience:5-10 years
Skills:
LeadershipProject ManagementAgileSCRUMCommunication SkillsCollaborationProblem SolvingStakeholder managementCustomer SuccessExcellent communication skillsAdaptabilityRelationship buildingAccount ManagementClient relationship managementCross-functional collaborationRisk Management
Requirements:
5-10 years of experience in Customer Success, Program Management, or Services Delivery. Experience with federal agency customers, particularly the U.S. Department of Veterans Affairs. Excellent communication, collaboration, and facilitation skills. Strong problem-solving abilities and adaptability. Business and ownership mindset focused on account strategy and customer satisfaction. Expert program management skills, including onboarding, delivery coordination, and risk mitigation. Demonstrated experience aligning with customer goals and driving measurable outcomes. Must have experience working with the Federal Government. Ability to travel up to 15%. U.S. citizenship required.
Responsibilities:
Work with customer Product Owner and Contracting Representative to align on goals, mitigate risks, establish metrics, and set up deliverable and invoicing processes. Collaborate with Practice Leadership and Recruiting to ensure appropriate staffing and skill sets. Establish and guide delivery team members through a streamlined account onboarding process. Measure account health regularly and contribute to remediation plans. Manage contract administration and employee onboarding/offboarding. Shift between skill sets as needed based on account requirements.
