Call Center Representative (Temporary)
Location:US, EST
Languages:English
Seniority level:Entry, 1+ years
Experience:1+ years
Skills:
Microsoft ExcelMicrosoft OfficeCommunication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationMultitaskingAdaptabilityVerbal communicationActive listening
Requirements:
High school diploma or GED, or equivalent experience. 1+ years of call center or customer service experience preferred. Ability and proficiency with Microsoft Office and Excel applications. Proficiency with claims processing or benefit card systems. Ability to handle stressful situations regarding urgent customer needs. Advanced proficiency with Excel and database applications. Computer proficiency. Excellent listening, verbal and written skills. Detail oriented, flexible, and self-motivated.
Responsibilities:
Examine, review, process, calculate and administer payments based on plan information and documentation. Respond to account owner and participant phone inquiries and requests. Process financial and non-financial transactions accurately. Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and ensure data security.
