Membership Associate
Location:United States
Languages:English
Seniority level:Entry, 2+ years
Experience:2+ years
Skills:
Project ManagementMicrosoft ExcelDocumentationMicrosoft Office SuiteProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingVerbal communicationData entry
Requirements:
High School Diploma required. Proficient in Microsoft Word, Excel, Outlook, and PowerPoint. Excellent time management, project management, organizational and communication (written and verbal) skills. Ability to work independently and proactively to identify and complete tasks on-time. Capable of prioritizing work and managing multiple priorities. Ability to interact effectively with external and internal customers and possess a professional business manner. Must be a team player and operate in a collaborative working environment. Adept with computers and software applications; aptitude for learning new technology. 2+ years in a healthcare-related administrative assistant or coordinator position preferred. Knowledge and understanding of the credentialing process preferred.
Responsibilities:
Process and maintain documentation related to MSO participation and health plan enrollment. Input and update client data in the customer relationship management software. Maintain accuracy of membership roster for select physician organizations. Administer assigned responsibilities, ensuring excellent customer service. Participate in daily activities of the membership process for clients & providers. Compile and maintain current and accurate data for all providers in databases and online systems. Audit data and make changes as appropriate with proper documentation. Monitor practice and physician applications and follow-up as needed. Ensure provider terminations are processed accurately and in a timely manner. Collaborate with practice coaches to obtain accurate data for enrollment. Communicate with practices for physician updates and information requests. Maintain confidentiality of sensitive physician information or membership documentation. Collaborate with MSO Operations Manager and Operations Consultant to reconcile physician lists and administrative payments. Work with membership team and MSO Operations Manager to optimize processes. Attend meetings as required. Perform other duties as assigned and be flexible to meet dynamic business needs.
