- Serve as the primary point of contact for incoming customer calls and inquiries.
- Manage high-volume phone and email communication with clients.
- Schedule service appointments and coordinate technician calendars.
- Dispatch crews and communicate schedule updates throughout the day.
- Create, update, and maintain work orders.
- Track project and service status to ensure timely completion.
- Communicate proactively with customers regarding scheduling, delays, and service updates.
- Support administrative functions including data entry, document management, and reporting.
- Collaborate closely with field crews and leadership to ensure seamless operations.
- Identify inefficiencies and help develop new processes, workflows, and best practices.
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