- Serve as the primary contact for incoming customer calls and inquiries.
- Manage high-volume phone and email communication with clients.
- Schedule service appointments and coordinate technician calendars.
- Dispatch crews and communicate schedule updates throughout the day.
- Create, update, and maintain work orders.
- Track project and service status to support timely completion.
- Communicate scheduling, delays, and service updates to customers.
- Support data entry, document management, and reporting.
- Collaborate with field crews and leadership to coordinate operations.
- Identify inefficiencies and help develop processes, workflows, and best practices.
Customer serviceMicrosoft OfficeProcess improvement+1 more